FAQ

 

Frequently Asked Questions

Ordering & Delivery

When will my food be delivered?

Our delivery window is Sundays between 4:30-7:30 PM. Your delivery driver will text you when they're approximately 10-30 minutes away. They will knock or ring your doorbell upon arrival. Please respond to their text and/or answer the door so we can ensure your food is received and doesn't spoil on your front porch.

How do subscriptions work?

Sign up for a set number of Main Meals, Lunch Bowls, or a combination of both to receive a 10% discount! For lunch bowl subscriptions, a Prepped AZ team member will contact you for your preferences. To modify your preferences, email us at preppedaz@gmail.com.

Need to pause your subscription? We can accommodate breaks up to one month - just email us. You can cancel your subscription anytime through your account or by contacting us directly.

Food Preparation & Quality

Where do you source your ingredients?

We purchase organic ingredients from:

  • Sprouts

  • Sam's Club

  • Costco

  • Whole Foods

  • Natural Grocers

  • Hobe Meat Market

Where is the food prepared?

We cook at Our Community Kitchen, a shared commercial kitchen space in Mesa. We have dedicated prep hours on Saturdays and cooking/packaging hours on Sundays.

When is the food prepared?

All prep work is done on Saturdays, with cooking completed fresh on Sundays – the same day as delivery – to ensure maximum freshness.

How long do meals stay fresh?

Meals should be eaten or frozen by Friday following Sunday delivery.

Dietary Information

Are all meals really organic, gluten-free, and dairy-free?

Yes! This is our highest priority and a core commitment to our customers.

What is AIP?

AIP (Autoimmune Protocol) is a specialized diet designed to reduce body inflammation by eliminating inflammatory foods. It's a stricter version of the Paleo diet that excludes:

  • Nuts

  • Eggs

  • Peppers

  • Nightshades

Is your kitchen Celiac-certified?

While we're not Celiac-certified due to using a shared kitchen, we take several precautions:

  • We are the only business cooking on Sundays our equipment never cooks items with gluten

  • This minimizes cross-contamination risks during our cooking time

  • Note: There may be trace gluten present through shared air ventilation

Food Storage & Reheating

How should I reheat my meals?

Stovetop Method (Recommended)

  • Heat pan over medium heat

  • Add a dash of cooking oil

  • Heat for 5-7 minutes until thoroughly warm

Microwave Method

  • Remove lid

  • Heat for 1-2 minutes

  • Stir and check every 30 seconds

Oven Method

  • Transfer food to an oven-safe dish

  • Cover with foil

  • Heat at 350°F for 15-20 minutes

  • Check every 5 minutes Hello@preppedaz.com

Contact Us

Email-Hello@preppedaz.com

Instagram- @preppedaz